Terms & Conditions

1. Acceptance of These Terms

These Terms & Conditions ("Terms") govern your access to and use of www.twotwo1bbs.com (the "Website") and any enquiry, application or correspondence you submit through it. By browsing the Website or submitting a form, you confirm that you have read, understood and agreed to these Terms, together with our Privacy Policy.

If you do not agree with any part of these Terms, please discontinue use of the Website. If you are accepting these Terms on behalf of a company or other organisation, you confirm that you have the authority to bind that entity.

2. Who We Are

221 B Baker ST ("221B Baker Street", "we", "us" or "our") is a B2B liaison and investigative sales consultancy operating from WEBEL TOWER-I, Module No. 204, BN Block, Sector V, Bidhannagar, Kolkata, West Bengal 700091, India. We provide outsourced B2B sales campaigns, lead generation and qualification, market entry and advisory support, training and mentorship, and related consulting services to organisations across Asia, Africa, Europe and North America.

3. Permitted Use of This Website

The Website is provided for legitimate business and informational purposes. You may browse it, share its pages, and use our forms to contact us in good faith.

We may restrict or withdraw access to the Website, in whole or in part, where we reasonably believe these Terms have been breached.

4. Intellectual Property

All content on the Website — including the "221 B Baker ST" name and logo, page copy, articles, case material, images, illustrations, layout, design and underlying code — is owned by us or licensed to us, and is protected by applicable copyright, trademark and other intellectual property laws.

You are granted a limited, revocable, non-exclusive licence to view and download content for your own internal reference. Except as permitted above or with our prior written consent, you may not reproduce, distribute, modify, publicly display, or create derivative works from any part of the Website. Third-party names, logos and marks appearing on the Website — including those of our clients — remain the property of their respective owners and are used with permission or for identification only.

Methods and materials

Our methodologies, playbooks, campaign frameworks, templates and training material are our proprietary know-how. Where they are shared with you during an engagement, they are shared for use in that engagement only, and remain our property unless the signed agreement expressly says otherwise.

5. Our Services & Engagements

The descriptions of services on the Website are indicative and for information only. They do not constitute an offer capable of acceptance, a proposal, or a binding commitment to provide services on any particular terms.

• A separate agreement governs the work. Every engagement begins with a written proposal, statement of work, purchase order or service agreement setting out scope, deliverables, timelines, commercials and duration. That document, once signed or otherwise accepted, governs the engagement.
• Order of precedence. If there is any conflict between these Terms and a signed engagement document, the signed engagement document prevails for that engagement.
• No guarantee of outcomes. Sales, lead generation and advisory work depends on market conditions, buyer behaviour, competitive activity and your own product, pricing and responsiveness. We commit to the effort, process and reporting standards set out in the engagement document, but unless expressly stated in writing we do not guarantee any specific number of leads, meetings, deals, revenue or hiring outcome.
• Third-party dealings. Where we introduce you to a prospect, partner or candidate, any contract you enter into with them is between you and them. We are not a party to it and are not responsible for their performance.
• Non-exclusivity. Unless a signed agreement provides otherwise, we may provide similar services to other clients, including within your sector, while maintaining the confidentiality obligations in section 8.

6. Fees, Invoicing & Payment

Fees, the billing model, currency, invoicing schedule and payment period are those stated in the applicable engagement document. Unless it says otherwise:

• Invoices are payable within the period stated on the invoice, without set-off or deduction.
• Fees are exclusive of GST and any other applicable taxes, levies or withholding, which are payable by you in addition.
• Bank charges, payment-gateway fees and currency-conversion costs on cross-border payments are borne by the paying party.
• Reasonable pre-approved expenses — travel, event participation, paid tools or data — are reimbursable at cost.
• We may suspend work on overdue invoices after giving reasonable written notice, and may charge interest on late payment at the rate stated in the engagement document or otherwise permitted by law.
• Fees already earned for work performed are non-refundable, except where a refund is expressly agreed in writing.

7. Your Responsibilities as a Client

Our work depends on the inputs you provide. Where you engage us, you agree to:

• Provide accurate, complete and lawful information, materials and approvals, and a single point of contact empowered to make decisions.
• Respond to requests for information, approvals and feedback within the timelines agreed, so that campaign momentum is not lost.
• Ensure that any data, list or contact information you share with us was lawfully collected and may lawfully be used for the purpose of the engagement, and that any consents or notices required for us to process it have been obtained or given.
• Hold all licences, registrations and approvals required for your own products and services, and ensure your marketing claims are accurate.
• Not to solicit or engage our personnel for direct employment during the engagement and for the period stated in the engagement document, without our prior written consent.

Delays, inaccuracies or non-cooperation on your side may affect timelines and results, and we are not liable for shortfalls arising from them.

8. Confidentiality

Each party may receive non-public information belonging to the other — including pricing, pipelines, prospect and customer data, strategies, technical material and commercial terms. Each party agrees to keep such information confidential, to use it only for the purpose of the engagement, to protect it with at least reasonable care, and to disclose it only to personnel and advisers who need it and are bound by equivalent obligations.

These obligations do not apply to information that is or becomes public through no breach of these Terms, was already lawfully known to the recipient, is independently developed without reference to the disclosed information, or must be disclosed by law or court order — in which case the disclosing party will be notified where legally permitted. Confidentiality survives the end of the engagement.

Use of your name as a reference

We will not publish your name, logo or a case study describing your engagement without your prior written consent, other than in confidential internal credentials shared under obligations of confidence.

9. Submissions & Applications

When you send us an enquiry, message, CV or other material, you confirm that it is accurate, that it is yours to share, and that it does not infringe anyone else's rights or contain unlawful, defamatory or malicious content.

Career applications are considered on merit against the requirements of the relevant role. Submitting an application does not create an offer of employment, an internship, or any obligation on us to respond or to keep a role open. Please do not send us confidential third-party information or unsolicited business ideas, concepts or proposals: any such material is deemed non-confidential, and we accept no obligation of secrecy or compensation in respect of it.

10. Privacy & Data Protection

Our handling of personal information is described in our Privacy Policy, which forms part of these Terms. Where we process personal data on your instructions as part of an engagement, we do so as a processor on your behalf, and each party will comply with the data protection laws applicable to it — including India's Digital Personal Data Protection Act, 2023 and, where relevant, the GDPR.

11. Third-Party Links & Services

The Website links to and embeds third-party services, including social media profiles, mapping, analytics, fonts, chat and reCAPTCHA. We do not control those services, do not endorse their content, and are not responsible for their availability, accuracy or practices. Your use of them is governed by their own terms and privacy notices. The cookies these services set are listed in our Cookie Policy.

12. Disclaimers

The Website and its content are provided "as is" and "as available". To the fullest extent permitted by law, we make no warranties or representations of any kind, express or implied, as to the Website's accuracy, completeness, currentness, merchantability, fitness for a particular purpose, or non-infringement, or that the Website will be uninterrupted, timely, secure or error-free.

Nothing on the Website constitutes legal, financial, tax, investment, immigration or professional advice, and it should not be relied upon as a substitute for advice from a qualified adviser. Statistics, case material, testimonials and past results describe particular situations and are not a prediction or guarantee of comparable outcomes for you.

13. Limitation of Liability

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, punitive or consequential loss, or for any loss of profits, revenue, anticipated savings, business, goodwill, opportunity or data, however caused, whether or not foreseeable.

Our total aggregate liability arising out of or in connection with the Website or an engagement — whether in contract, tort (including negligence), statute or otherwise — is limited to the fees actually paid by you to us for the engagement giving rise to the claim in the three (3) months immediately preceding the event complained of; or, where no fees have been paid, to INR 10,000.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, wilful misconduct, or death or personal injury caused by negligence. Any claim must be brought within twelve (12) months of the date on which the cause of action arose.

14. Indemnity

You agree to indemnify and hold us, our directors, employees and contractors harmless from any claim, loss, liability, penalty or reasonable cost (including legal fees) arising from your breach of these Terms, your misuse of the Website, the inaccuracy or unlawfulness of information or data you supply to us, your products, services or marketing claims, or your infringement of any third party's rights.

15. Suspension & Termination

We may modify, suspend or discontinue the Website or any part of it at any time, and may withdraw your access without notice where we reasonably believe you have breached these Terms or are using the Website unlawfully.

Termination of an engagement is governed by the notice provisions in the applicable engagement document. On termination, you remain liable for fees and approved expenses for work performed up to the effective date, each party will return or destroy the other's confidential information on request, and the sections on intellectual property, confidentiality, liability, indemnity and governing law survive.

16. Force Majeure

Neither party is liable for delay or failure in performance caused by events beyond its reasonable control — including acts of God, natural disaster, epidemic or pandemic, war, civil unrest, terrorism, strike, government restriction, and failure of power, internet or telecommunications infrastructure. The affected party will notify the other promptly and use reasonable efforts to resume performance. Payment obligations already accrued are not excused.

17. Governing Law & Jurisdiction

These Terms and any dispute arising out of or in connection with them or the Website are governed by the laws of India, without regard to conflict-of-laws principles. The parties will first attempt in good faith to resolve any dispute through discussion between senior representatives. Failing that, the courts at Kolkata, West Bengal shall have exclusive jurisdiction, subject to any arbitration clause agreed in a signed engagement document, which will prevail for disputes under that engagement.

18. General Terms

• Entire agreement. These Terms, together with our Privacy Policy and any signed engagement document, form the entire agreement between us on their subject matter and supersede prior discussions.
• Severability. If any provision is held invalid or unenforceable, the remaining provisions continue in full force.
• No waiver. A failure or delay in enforcing any right is not a waiver of it.
• Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign them to a successor in connection with a reorganisation or transfer of our business.
• Independent parties. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship between us.
• No third-party rights. These Terms are for the benefit of you and us only, and confer no rights on any other person.
• Notices. Notices may be given by email to the addresses used by the parties for the engagement, or by post to the address in section 20.

19. Changes to These Terms

We may revise these Terms from time to time to reflect changes in our practices, services or the law. The current version is always the one posted on this page, with the "Last updated" date shown above. Changes take effect when posted, and your continued use of the Website after that constitutes acceptance. Changes do not retrospectively alter a signed engagement document. Please review this page periodically.

20. How to Contact Us

For any question about these Terms, or to discuss an engagement, reach us at:

• Email: cyan@twotwo1bbs.com
• Phone: +91 99032 10221 / +91 90510 71810
• Post: 221 B Baker ST, WEBEL TOWER-I, Module No. 204, BN Block, Sector V, Bidhannagar, Kolkata, West Bengal 700091, India

"Nothing clears up a case so much as stating it to another person." We prefer our terms stated plainly, and in writing. — 221 B Baker ST